Online reputation & review management services
People read your reviews first.
Give them more to read.
Before anyone calls, books or walks in, they check your star rating and read the last few reviews. Most businesses get fewer reviews than they've earned, leave half of them unanswered, and don't know what to do about a fake one. We set up a routine that asks every customer, replies to every review and reports the ones that break the rules, all inside what the platforms and consumer law allow.
More reviews,
the allowed way.
Review rules have tightened. Google bans paying for reviews and asking only happy customers, the US FTC can now fine businesses for fake reviews, and UK law has banned fake reviews since April 2025. Everything we do sits inside those rules, because a shortcut can cost you the whole profile.
Every customer, the same way
A text or email after every job, visit or order, sent to everyone. Google doesn't allow asking only the customers you expect to be happy, so the routine covers all of them.
An answer to every review
Thanks for good reviews and a calm, specific reply to bad ones, written in your voice. Future customers read the replies as closely as the reviews.
Reported through the right channel
Reviews that break a platform's rules reported with evidence, and followed up. The platform decides what comes down, so we never promise removal.
Every platform, one report
Google, Facebook, Trustpilot, Yelp and the directories in your industry watched in one place, with rating, review count and reply times reported monthly.
Your customers are happy.
Your profile doesn't show it.
Most businesses we look at have far fewer reviews than customers, a few old ones nobody answered, and one angry review sitting at the top. Here's what usually goes wrong, and what we put in place.
What drags a rating down
- Asking for reviews only when someone remembers
- Asking only the customers who seemed happy
- Reviews left unanswered, good and bad
- Arguing with an angry reviewer in public
- Discounts or gifts offered in exchange for reviews
- Finding out about a fake review when a customer mentions it
What we put in place
- An automatic request after every job, visit or order
- The same request to every customer, as Google requires
- A reply to every review, good or bad
- Calm replies that answer the complaint, not the tone
- No incentives, so nothing puts the profile at risk
- Alerts for new reviews, and reports on suspected fakes
The founders we work with.
Here's what founders say after working with us - unfiltered.
Our old site was clunky and our ads were bleeding cash. Their team stepped in, rebuilt everything, and suddenly shoppers could buy without any fuss. They explain the numbers in plain language and always lay out the next move. First agency that's truly felt like part of our crew.
NCMborz rebuilt our site, then unleashed focused Meta and Google ads that filled coaching calendars fast. Branding, traffic, engagement, revenue - every dot now connects and we speak to ideal students. They made bold decisions feel easy with calm, data-backed reasoning.
They built our Shopify store from sketch to polish, and the ads keep bringing in people who actually appreciate the product. Fast, thoughtful, no guessing games. For a brand that sweats the small stuff, having a partner who gets that is a big deal.
Six systems.
One honest reputation.
This is the order we work in. The request routine comes first, because a steady flow of new reviews fixes more than anything else.
Pricing, scoped to you.
Priced on locations and volume. One shop with a few dozen customers a week and a group with ten locations need different amounts of work, so we quote after the call.
- Month-to-month · No setup fees · No long-term contracts
- Scoped to your locations and review volume, not a fixed package
- Your profiles and reviews stay in your name
ALL PRICES IN USD · REVIEW SOFTWARE, IF NEEDED, PAID DIRECTLY BY YOU
NCMborz vs. the alternatives
Businesses usually weigh three ways to handle reviews. Here's how they compare.
Here's exactly what you get.
The first two months, in order. The request routine goes live first; replies and reporting build around it.
Audit & setup
Profiles claimed and checked, the review audit done, and the request routine connected to how you take bookings or orders.
Reply backlog
Replies written for recent unanswered reviews, and the reply standard agreed with you.
Steady routine
Requests going out after every job, replies kept current, and suspected fakes reported.
Grow and report
More platforms added where your customers look, and a monthly report on rating, volume and enquiries.
We get asked these every week.
Have you managed reviews for clients before?
Not as a published case study: none of ours is a reputation project, and we won't imply one. This page sets out exactly how we'd run yours, and you can question any of it on the call.
Can you remove bad reviews?
Nobody can honestly promise that. Google removes a review only if it breaks Google's policies, and Google decides. We report the ones that do, such as fake reviews or reviews from someone with a conflict of interest, and use Google's one-time appeal where it's justified. A genuine bad review stays, so we reply to it well.
Can we offer a discount for leaving a review?
Not on Google: its policy bans offering incentives for reviews. In the US, the FTC's rule on reviews also bans incentives that depend on the review being positive or negative, and fake reviews can bring civil penalties of up to $53,088 per violation.
Can we ask only our happy customers?
No. Google doesn't allow businesses to ask selectively for positive reviews. We ask everyone, which also makes your rating more believable to the people reading it.
Do reviews affect where we show in Google Maps?
Google says how many reviews you have feeds into how prominent it considers your business, and that more reviews and positive ratings can help your local ranking. Relevance and distance matter too, so reviews help most once your profile is set up properly.
What about Yelp and Trustpilot?
Each platform has its own rules. Yelp asks businesses not to request reviews, so we monitor and reply there but don't send requests. Trustpilot lets you invite customers as long as you don't pick and choose who. We only run requests where the platform allows them.
How much does review management cost?
Our review and reputation management runs $500-$2,000 a month, month-to-month, with entry plans from $500. If you need review software, you pay the provider directly.
What happens on the strategy call?
Half an hour. We compare your reviews with your nearest competitors, look at how you ask for reviews today, and tell you what we'd change first.
Let your customers do the selling.
30 minutes. We'll put your reviews next to the businesses customers compare you with, and show you the first changes we'd make. Pick a time.